Raphael Borges

As an Operations Manager at HeySunday, I ensure efficient supply chain operations and exceptional customer support. My responsibilities include:

Supply Chain Management: Oversee inventory planning, coordinate with suppliers, manage production schedules, and maintain quality control. I negotiate with manufacturers and logistics partners to optimize lead times and improve product margins.

Customer Experience: Manage a remote support team, leveraging AI tools to enhance efficiency. Address feedback, reduce service hours, and increase support capacity while maintaining high service quality.

Operational Strategy: Develop and execute projects to improve operations, set KPIs, and align strategies with business goals. Support new product launches and optimize marketing initiatives.

Risk Management: Proactively identify and mitigate risks, resolve complex issues, and ensure continuous operational efficiency.